FAQ

FREQUENTLY ASKED QUESTIONS

GENERAL

INFORMATION

This is a place where we will do our best to answer common questions that we have seen. If you have a question, please check here first to see if someone else has asked the question you may have.

If you are a parent who has a child in school, you have a lot on your mind. We are going to help you deal with one of the problems that is keeping track of your child’s schedule. We have partnered with several schools and after school activity providers to load their schedules onto this site. Using our setup wizard, you can find the activities that matter to you and have them on your smart phone (iPhone/ Android) and your computer. You will have access to your child’s schedule where you need it and when you need it.

Once you have created your calendar, the system will create a personalized link-file called an ICS file. The link-file will connect your computer or smart phone to MyDiem.com. Your computer or smart phone will check MyDiem.com for changes periodically and when changes occur, they will update your computer or smart phone.

We would love to add your school. Please let us know and Contact Us.

We have many of them in California (2500+!). More are being added. You might be interested in the CalDiem app which is California’s unofficial calendaring app.

TROUBLE SHOOTING

HELP!

Sorry about that. We are monitoring various sites for changes and sometimes we miss things. We are doing our best to connect ourselves to all of the schools and providers and to add processes that will allow us to update you as quickly as possible.

Also, be sure to let your school/ provider know that you are counting on them to keep us updated! We need YOU to let them know you rely on MyDiem.

We have run into a few issues with Explorer too. While we look into them, please use Firefox, Chrome or Safari. Those browsers work well with MyDiem.

SUPPORT

HELP & HOW TO DOCUMENTS

First, you will need an account. Create an account by adding the MyDiem application to your iPhone or Android Phone. Then, choose your school(s) and the calendars that matter to you. If your child is involved in an after school program such as a sports team, find that provider and your child’s team. Add the event to your calendar. Once you have selected the calendars, the next thing to do is link your computer to MyDiem.

DOWNLOAD THE MYDIEM APP
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Having trouble with the calendar colors on your smart phone (using the calendar application) or computer calendar not showing?

Using the website or application, you will be able to see colors. On a computer calendar, there is a limitation in the feed. A feed can only be one color.

Removing subscribed calendars from your iPhone is easy ? Go Here!

Removing subscribed calendars from your Android phone is easy ? Go Here!

CONTACT US

Drop us a line. Let us know what you think.

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